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Over 70 Locations Proudly Serving the Northeast.

Lyons Auto Service by VIP - West Hartford, CT

Location Logo
★★★★★
Customer Reviews (223)
Set as My Store
Lyons' Auto Service by VIP, 1056 New Britain Ave
West Hartford, CT
(860) 233-5541
208.05 Miles Away Get Directions
Monday - Friday
7:30 am - 5:30 pm
Saturday
7:30 am - 5:00 pm
Sunday
CLOSED
Call Today: (860) 233-5541 Schedule Service Shop Tires

Walk-Ins Welcome!*

Availability and wait time may vary depending on the day, time, and location

Services at this Location
View All Services
Battery Replacement Preventative Maintenance Engine Heating & Cooling Systems Brake Service Check Engine Light Repair Service 4-Wheel Alignment
Air Conditioning
Restroom
Waiting Room
WiFi Access
Store Manager Chris Canedo
Chris started his automotive career at Lyons' Auto Service in 2023, continuing with the team when VIP Tires & Service acquired the location in 2026. Outside of work, Chris is as adventurous as they come. He grew up in New Orleans and heads back every year to ride in the Mardi Gras parade, and when he heads south he also makes time for spearfishing and scuba diving. Stop into the West Hartford location and meet one of VIP's most colorful team members.
Customer Reviews (223) Write a Review

I needed a quick turn around and some information about the health of our old Honda. Chris was awesome to work with and I love the system they have of texting a quote and being able to see so clearly what is needed. They worked with our circumstances and Iu2019m…

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megan Poulin

Kevin and Carlos were incredibly helpful. I had a flat tire and need a brand that Lyon's no longer stocks. Rather try to upsell me on four new tires, they sent me down the street to another tire shop. They even called ahead to make sure that shop didn't try…

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Allison Bloom

I always feel confident in the work being done at Lyons. I recently had service completed and appreciated the new text message feature and electronic service report direct to customer. Additionally, I was greeted by service manager Carlos who brings great energy and customer service to the shop. He was…

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Connor Curland

I have been a very happy Lyons customer for years. They are honest, easy to work with, fairly priced, and do good work. Carlos was incredibly helpful with a recent air conditioner issue I hadu2014 special shoutout to Kevin and Chad as well. They are a good company and I…

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Maureen Quinn Papanastassiou
How Our West Hartford, CT Location Fulfills The VIP Promise
Services You Can Count On
Full-service automotive care you can trust — from tires and brakes to alignments, diagnostics, oil changes, and more — all handled by our certified technicians, seven days a week.
Fully Trained and Certified Technicians
Our technicians are ASE‑certified and have ongoing training in the latest vehicle technology.
Built on a Century of Experience
The VIP team has been providing trusted automotive service for 100 years and counting.
Our Automotive Certifications
ASE Certified blue badge with gear design and white text.
Technicians who have earned certification by the National Institute for Automotive Service Excellence (ASE) have proven they meet the highest standards of knowledge and ability to work on every aspect of your vehicle.
TIA logo with black text and red curved design element.
Technicians certified by the Tire Industry Association (TIA) are proven experts in tire safety, mounting, and balancing, and are trusted to provide comprehensive auto repairs and state inspections.

Our Process

Here’s what you need to know during the complete collision repair process.
1
Schedule Appointment
2
Drop Off
3
Repair
4
Sign Off
5
Quality Assurance
6
Vehicle Pickup
STEP 1:

Schedule an Appointment

Thank you for turning to VIP Tires and Service. Whether this is your first appointment with us or you’re a lifetime customer, our team of Certified Automotive Professionals will do everything they can to get you back on the road.

Chat with our ASE-Certified Live Chat Specialists online or speak with a representative over the phone – we’re open 7 days a week, even on Sundays. On the road and notice a problem with your vehicle? Many of our locations are AAA-approved and we welcome walk-ins as well!

Once you select your services and verify your vehicle’s information we’ll get you scheduled. If you’re not sure about which services you need, one of our Certified Automotive Professionals will review your vehicle onsite.

STEP 2: Drop Off Artboard 1
STEP 1:

Schedule an Appointment

STEP 2:

Deliver Your Vehicle

Arrive at your scheduled appointment and our team will walk out to your vehicle and discuss the issues right there with you. At VIP you always have the final decision over everything that happens with your vehicle, and we’ll always get your full approval before we start the work.

We’ll provide an estimated completion time and get to work. You can choose to stay and wait in our comfortable waiting rooms or leave the vehicle with us for later pick up. You can trust in full transparency throughout the repair process with our Live Feed updates delivered straight to your mobile phone.

Artboard 1 STEP 1: Schedule Appointment
STEP 3: Repair Artboard 1
STEP 2:

Deliver Your Vehicle

STEP 3:

Our Certified Automotive Professionals Get to Work

Our locations employ ASE Certified Automotive Professionals. Our team will review the manufacturer’s recommendations for your vehicle, check for any declined services that may have come up in previous visits and perform a full multi-point inspection.

Your technician will bring you out to see your vehicle or keep you in the loop with a virtual inspection report directly from the vehicle bay to show you everything that needs work. They’ll provide you with a complete quote for you to approve. Remember that with VIP you get free added services including:

  • Brake inspection
  • Battery testing
  • Multi-point inspection
  • Alignment check
  • And More
Artboard 1 STEP 2: Drop Off
STEP 4: Sign Off Artboard 1
STEP 3:

Our Certified Automotive Professionals Get to Work

STEP 4:

Get to Work On Any Additional Services

We ensure that our entire process is open to you, so if we find any additional issues with your vehicle after we get to work, we’ll contact you immediately with a report over the phone.

Our team will answer any questions you may have and we’ll get your approval before performing any added work. At VIP, know that we’ll never make a change to your car without your direct permission.

Artboard 1 STEP 3: Repair
STEP 5: Quality Assurance Artboard 1
STEP 4:

Get to Work On Any Additional Services

STEP 5:

We Perform Our Final Quality Assurance Check

Our Certified Automotive Professionals will always perform a final quality assurance check to ensure that all work is fully completed and has been performed as requested.

Once the QA check is verified, we’ll prep your vehicle for pick up.

Artboard 1 STEP 4: Sign Off
STEP 6: Vehicle Pickup Artboard 1
STEP 5:

We Perform Our Final Quality Assurance Check

STEP 6:

Get Back On the Road

We’ll contact you with either a phone call or text to your phone as soon as your vehicle is ready. When you return, we’ll provide a detailed review of your invoice so you can be sure that all requested work was completed.

For added convenience you also have the option to pay via text.

With the work complete, you’re ready to get safely back on the road!

Artboard 1 STEP 5: Quality Assurance
STEP 6:

Get Back On the Road

Before You Visit
Our West Hartford, CT Location
  • Book your appointment ahead of time and let us know if you’re working around a tight schedule. We’ll do our best to accommodate you.
  • If you have records of recent repairs or maintenance done at other locations, bring them along. It helps us get up to speed faster and get you back on the road sooner.
  • Planning on a tire replacement or inspection? Go ahead and clear out your trunk and back seat beforehand.
  • Have questions about what we recommend and why? Just ask. Our Certified Automotive Professionals are happy to walk you through everything.
A man in a teal shirt smiles while holding a surfboard outdoors.
Seasonal Driving Tips From Your Local Tech
Stay safe with these driving and tire safety tips from the VIP blog.
View All
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FAQs

  • Do you take walk-in appointments?

    We do, however, our lineup for any day can vary. We recommend scheduling an appointment ahead of time so we can get you in and out at a time that’s convenient for you.

  • Are your waiting rooms dog-friendly?

    Yes! Well-behaved dogs are welcome to join you in the waiting area.

  • Can I wait for my car while it’s being worked on?

    Absolutely. We have a waiting room equipped with free wifi, coffee, a TV, air conditioning, and a restroom. Whether you plan to wait with your vehicle or drop it off, let us know when you make your appointment or when you drop off your car so we can plan your appointment accordingly.

  • What holidays are you closed on?

    VIP Tires & Service is closed on: New Year’s Day, Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas Day, and Easter Sunday.

  • Do you perform state inspections?

    Yes, our Maine locations provide official Maine State Inspections. Our certified Technicians can inspect your vehicle to help ensure it meets all state safety requirements and gets you back on the road with confidence.

  • How are alignment checks performed at VIP?

    Alignment checks may be performed using a Hunter Alignment Rack, where your vehicle is brought onto the rack and measured directly by our Technicians. This helps identify potential alignment issues that could affect tire wear, handling, and overall vehicle performance.

  • Do you perform inspections?

    Our ASE-certified Technicians can perform advanced multi-point vehicle inspections to help identify safety concerns, maintenance needs, and potential issues before they become more costly repairs. We inspect important components such as brakes, fluids, filters, and suspension to help keep you safe on the road.

  • Can I drop my car off when you’re closed?

    Yes, you can safely drop your car off when we’re closed. Our key drop is at the front of the building on the right-hand side. Just fill out an envelope, place your keys inside, then drop it through the mail slot.

Nearby Locations

Set as My Store
12.1 Miles Away
Tires International - Manchester, CT
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Manchester, CT
(860) 646-5600
Monday - Friday
7:30 am - 5:30 pm
Saturday
7:30 am - 5:00 pm
Sunday
9:00 pm - 4:00 pm
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VIP Tires & Service - Wallingford, CT
VIP Tires & Service, 400 N Colony St
Wallingford, CT
(203) 269-1417
Monday - Friday
7:30 am - 5:30 pm
Saturday
7:30 am - 5:00 pm
Sunday
CLOSED
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20.6 Miles Away
VIP Tires & Service – Waterbury, CT
VIP Tires & Service, 31 Thomaston Ave
Waterbury, CT
(203) 753-3108
Monday - Friday
7:30 am - 5:30 pm
Saturday
7:30 am - 5:00 pm
Sunday
9:00 am - 4:00 pm
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All-Season
All-Weather
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All-Season

All-Season tires are versatile and suitable for warm and cool climates, but not recommended for extreme hot or cold weather conditions because of specific rubber components.

All-Weather

Like their name suggests, all-weather tires are versatile and can perform well in a variety of weather conditions and can be severe snow-rated.

All-Terrain

With bigger treads than traditional all-season tires, all-terrain tires allow for both on and off-roading capabilities.

Winter

Winter tires are manufactured to perform well in snow, ice, sleet and other cold weather conditions. Winter tires are typically soft, with an intricate grooved tread pattern — made for holding compacted snow and creating traction — and are severe snow-rated.