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Availability and wait time may vary depending on the day, time, and location
The guys at this facility are absolutely AMAZING. Not only were they so incredibly kind to me but Technician Andrew even personally stayed and waited for me past closing while I got a tow. Not only did they fixed my flat they helped fix my anxiety about the whole situation.…
I was hesitant due to past experiences in other VIP locations over the years, but I decided to give them a shot and I'm glad I did! They were very helpful, communicated well, and got everything done in a timely manner. I would not hesitate to go back to the…
Very knowledgable professionals with great customer service. They care about you and did a great job on my wife's 2018 subaru and my 2004 silverado differentials. The best mechanics around here, highly recommend them.
Had a good experience at the Calais store. They were willing to squeeze me in for my inspection near the end of the day on a Saturday. They were friendly (Joe, Jeff, and the folks in the shop whose names I didnu2019t catch), and had it finished within 45 minutes.
Thank you for turning to VIP Tires and Service. Whether this is your first appointment with us or you’re a lifetime customer, our team of Certified Automotive Professionals will do everything they can to get you back on the road.
Chat with our ASE-Certified Live Chat Specialists online or speak with a representative over the phone – we’re open 7 days a week, even on Sundays. On the road and notice a problem with your vehicle? Many of our locations are AAA-approved and we welcome walk-ins as well!
Once you select your services and verify your vehicle’s information we’ll get you scheduled. If you’re not sure about which services you need, one of our Certified Automotive Professionals will review your vehicle onsite.
Arrive at your scheduled appointment and our team will walk out to your vehicle and discuss the issues right there with you. At VIP you always have the final decision over everything that happens with your vehicle, and we’ll always get your full approval before we start the work.
We’ll provide an estimated completion time and get to work. You can choose to stay and wait in our comfortable waiting rooms or leave the vehicle with us for later pick up. You can trust in full transparency throughout the repair process with our Live Feed updates delivered straight to your mobile phone.
Our locations employ ASE Certified Automotive Professionals. Our team will review the manufacturer’s recommendations for your vehicle, check for any declined services that may have come up in previous visits and perform a full multi-point inspection.
Your technician will bring you out to see your vehicle or keep you in the loop with a virtual inspection report directly from the vehicle bay to show you everything that needs work. They’ll provide you with a complete quote for you to approve. Remember that with VIP you get free added services including:
We ensure that our entire process is open to you, so if we find any additional issues with your vehicle after we get to work, we’ll contact you immediately with a report over the phone.
Our team will answer any questions you may have and we’ll get your approval before performing any added work. At VIP, know that we’ll never make a change to your car without your direct permission.
Our Certified Automotive Professionals will always perform a final quality assurance check to ensure that all work is fully completed and has been performed as requested.
Once the QA check is verified, we’ll prep your vehicle for pick up.
We’ll contact you with either a phone call or text to your phone as soon as your vehicle is ready. When you return, we’ll provide a detailed review of your invoice so you can be sure that all requested work was completed.
For added convenience you also have the option to pay via text.
With the work complete, you’re ready to get safely back on the road!
Yes! Well-behaved dogs are welcome to join you in the waiting area.
Absolutely. We have a waiting room equipped with free wifi, coffee, a TV, air conditioning, and a restroom. Whether you plan to wait with your vehicle or drop it off, let us know when you make your appointment or when you drop off your car so we can plan your appointment accordingly.
VIP Tires & Service is closed on: New Year’s Day, Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas Day, and Easter Sunday.
Yes, our Maine locations provide official Maine State Inspections. Our certified Technicians can inspect your vehicle to help ensure it meets all state safety requirements and gets you back on the road with confidence.
With Calais sharing a border with Canada, we happily service our Canadian neighbors and their cars.
Yes! L1 Master Technician Matthew Wiggett works out of our Calais location. A Master Technician is the highest level of certification and expertise in vehicle diagnostics, maintenance, and repair- we’re very proud to have them on our team.
Yes, you can safely leave your vehicle and keys after hours at our Calais location by using the key drop-off box
Alignment checks may be performed using a Hunter Alignment Rack, where your vehicle is brought onto the rack and measured directly by our Technicians. This helps identify potential alignment issues that could affect tire wear, handling, and overall vehicle performance.
We do, however, our lineup for any day can vary. We recommend scheduling an appointment ahead of time so we can get you in and out at a time that’s convenient for you.
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All-Season tires are versatile and suitable for warm and cool climates, but not recommended for extreme hot or cold weather conditions because of specific rubber components.
Like their name suggests, all-weather tires are versatile and can perform well in a variety of weather conditions and can be severe snow-rated.
With bigger treads than traditional all-season tires, all-terrain tires allow for both on and off-roading capabilities.
Winter tires are manufactured to perform well in snow, ice, sleet and other cold weather conditions. Winter tires are typically soft, with an intricate grooved tread pattern — made for holding compacted snow and creating traction — and are severe snow-rated.