VIP policies, 30 day ride and low price guarantees

 

VIP 200% Lowest Price Tire Promise

At VIP we check the prices of tires at our competitors every week, and we promise that VIP will always have the

lowest price on any tire, and we stand behind it with our 200% Lowest Price Tire Promise. Our promise is

simple...if you find a verifiable lower price on an identical tire at any competitor, we will BEAT their price when

you have your tires installed at VIP, and we will give you a VIP Gift Card* for Double the Difference! Just show

us the competitor's price quote, advertisement, or website price, or we will call the competitor to verify the price

for you. (For Internet Retailers the competitive price must include all shipping & handling charges). All

competitor prices on sale items are valid only during the sale period, and written quotes are valid for 30 days

from the quote date. THAT'S OUR PROMISE TO YOU, THE LOWEST PRICES ON TIRES EVERYDAY!

(* Gift Card cannot be used on the same transaction as the tire purchase/installation)

 

VIP 30 Day Ride Guarantee

Your satisfaction is our goal at VIP. If within the first 30 days of your purchase, you're not completely satisfied

with your new tires, simply come back and we'll credit the amount you spent on tires toward the purchase of

any new tires at VIP of equal or greater value. Mounting and balancing your replacement tires will be free.

 

Tire Changeovers

If you're like many other VIP customers who run dedicated winter tires, we have a way to save you money so

you'll never pay for a seasonal tire changeover again! Every set of tires purchased from VIP comes with free

mounting & dismounting for the life of the tires. And when you also purchase VIP's Tire Maintenance Plus++

on your new tires, we will re-balance those tires for free for the life of the tires. If your tires were purchased

from VIP without Tire Maintenance Plus++, then you'll just pay for re-balancing each time. If you have a set of

tires that were not purchased from VIP, then you'll pay for mounting and re-balancing each time.

 

Two New Tires

Based on testing by leading tire manufacturers and vehicle safety experts, the safest arrangement is to

always install the newest tires or the tires with the deepest tread depth on the rear axle of your vehicle. Your

safety is our #1 priority, so that's VIP's policy too. Two new tires always go on the rear

 

VIP Tire Maintenance Plus++

When you purchase VIP's Tire Maintenance Plus++ you get peace of mind and added protection for your tires.

The plan covers your tires if they are damaged due to: road hazard, impact break, glass cut, or pot-hole

damage. Repairable tires will be repaired free of charge, including free mounting and free balancing. Unrepairable

tires will be replaced on a pro-rated basis according to the following terms and conditions:

Tires damaged within the first 6 months of purchase or 25% of tread wear, whichever comes first, will be

repaired or replaced for free. Tires damaged after this period will be prorated based on the

original price purchased and applied as a credit towards the price of the replacement tire.

The tire must have at least 2/32” of tread remaining across the entire tread area. This will be validated by

measurement with a tread depth gauge in 3 places acrTwoss the tire tread.

Tires that have been damaged by misalignment, lack of rotation, improper inflation or caused by

mechanical defect from the vehicle or from off-road use are not guaranteed.

Tires damaged by an automobile accident, fire, theft or malicious acts are not guaranteed.

All you pay is the installation cost and optional Tire Protection on the replacement tire.

VIP's Tire Maintenance Plus++ is not transferable and excludes fleet or commercial vehicles. You must

present your original Work Order with the register receipt for verification. Applicable Taxes, Environmental

Fees, and Shop Supplies will be charged.

 

Tire Warranties and Pro-Rating Guidelines

To get the longest life and best performance from your tires, always follow your

vehicle Manufacturer’s tire maintenance recommendations. This generally includes

checking air inflation monthly, frequent tire rotations (usually between 5,000 – 7,000 miles)

and ensuring that your wheels are in proper alignment. Failure to follow these recommendations can result

in shortened tire life as well as decreased performance. VIP offers a Tire Protection Plan to help protect

you against accidental damage caused to your tires (See above). Your tire may also be covered under

one or more warranties offered by the tire Manufacturer, or VIP.

Mileage Warranty - This is a specific mileage-based warranty that covers you if your tires

wear out prematurely based on miles driven. This warranty applies to tires installed on the original vehicle they

were purchased for, and is based on normal, expected wear conditions and patterns. Tires that

wear out prematurely due to lack of tire rotations, improper inflation, or vehicle mis-alignment are not

covered. Tires eligible for mileage warranty will be prorated based on miles used.

Manufacturer Defect Warranty - This is a warranty that may be time-based or mileage-based depending on

the tire manufacturer's policies. This warranty covers you against defects as a result of the

manufacturing process, and eligibility will be determined by inspection of the tire by the manufacturer.

Tires eligible for manufacturer's warranty may either be prorated based on tread depth or replaced

without cost depending on the specific tire manufacturer's policies.

Prorating - To calculate prorated credits based on tread depth we use the following

formula: current tread depth minus 2/32” divided by the new tread depth minus 2/32” times the original

purchase price of the tire, net any discounts. This will be the amount credited to your

purchase of replacement tires. Measurements are taken at three points across the tread. The

lowest tread depth measurement is used for prorating. Tires with 2/32” or less tread at any point across

the tread will not be prorated. You must present your original Work Order along with the

register receipt for verification.

 

Factory Four Wheel Alignments and Warranties

The standard VIP wheel alignment comes with a warranty for 3 months or 3,000 miles, whichever comes

first. During the warranty period, as often as necessary, VIP will check and correct your wheel alignment,

inspect your vehicle's steering and suspension components, tire condition and air pressure, rotate your tires,

and road test your vehicle for you. You must present your original Work Order along with the register receipt

for verification. The price does not include any required adjustment shims, cam bolts, or other specialty

alignment parts and labor. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged.

 

Extended Warranties on Wheel Alignments

1 Year – The VIP 1 Year Alignment is valid for 12 months from the original date of purchase.

2 Years – The VIP 2 Year Alignment is valid for 24 months from the original date of purchase.

Lifetime Vehicle – The VIP Lifetime Alignment is valid for as long as you own your vehicle.

During the period of your extended alignment warranty, VIP will check and correct your wheel

alignment, inspect your vehicle's steering and suspension components, tire condition and air pressure,

rotate your tires, and road test your vehicle for you as often as you like. You must present your original

Work Order along with the register receipt for verification. The price does not include any required

adjustment shims, cam bolts, or other specialty alignment parts and labor. Applicable Taxes,

Environmental Fees, and Shop Supplies will be charged. The VIP Lifetime Vehicle Alignment Warranty is

non-transferable and excludes Fleet or Commercial vehicles.

 

VIP Brake Package Warranties

VIP has a variety of brake packages to meet your driving needs. We offer the following brake pad / shoe

installation packages and each come with a 12 month part wear out warranty and a 90 day labor warranty.

 Brake Best Standard Pad Installation Package

 Brake Best Select Pad Installation Package

 Brake Best Ceramic Pad Installation Package

 Brake Best Shoe Installation Package

In addition, you can add an extended warranty to our most popular brake packages (see Associate for details):

*Brake Best Select Pad Installation Package – With the purchase of our extended 2 year pad warranty, brake

rotors and brake hardware, we will extend your Brake Best Select pad warranty to 2 years. We’ll also cover your

brake rotors, hardware and labor for 2 years.

*Brake Best Ceramic Pad Installation Package – With the purchase of our extended lifetime pad warranty,

brake rotors and brake hardware, we will extend your Brake Best Ceramic pad warranty to lifetime. We’ll also

cover your brake rotors, hardware and labor for 2 years.

Additional parts may be needed such as Calipers, Brake Hoses, Brake Lines, or other system components. VIP

will inspect your entire brake system, for free, anytime and provide you with a complete estimate prior to

performing any work. Limited to retail sales only and excludes fleet and commercial vehicles. You are required

to present your original Work Order along with the register receipt for verification.

 

VIP Warranty on Installed Parts

VIP offers you a warranty on most installed parts. The warranty for the part we install for you will be listed on

your sales invoice. If a part fails that is under warranty, VIP will replace it free of charge. Warranty return will be

on an exchange basis. You must return the part with original register receipt. Warranties only apply to the

original purchaser for private, non-commercial use, and only to the vehicle in which the product was originally

installed. Neither warrantor nor manufacturer shall be liable for any incidental or consequential damages

including without limitation, indirect and special damages resulting from defects in the product. This warranty

does not cover miscellaneous expenses for removal, installation, service, towing or down time, nor does it cover

material, labor, or additional parts required for replacement or repair of damages caused by abuse (including fire,

vandalism or wreckage), misuse, neglect, tampering, or failure to follow manufacturer’s operating and/or

installation instructions. You must present your original Work Order along with the register receipt for

verification. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged. Limited to retail

sales only and excludes fleet and commercial vehicles. VIP will not install parts supplied by our Customers.

 

VIP Labor Warranty

VIP stands behind our work with a labor warranty that matches the warranty on the installed part. Your part

warranty will be listed on your invoice with your accompanying labor charges. So if you have VIP install a

premium part with a lifetime warranty, your labor warranty will also be for the lifetime of the part If a part that is

under warranty requires replacement, both the cost of the replacement part and the cost of installation labor will

be free. Warranties vary by manufacturer, and not all part warranties are lifetime. Failure caused by lack of

proper maintenance, tampering or damage from an accident, vandalism or fire are not covered. Warranties

are not transferable from the original purchaser or original installation vehicle. You must present your original

Work Order along with the register receipt for verification. Limited to retail sales only, excludes fleet and

commercial vehicles. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged.

 

Manufacturers’ Standard Limited Warranty

Certain wearable products, parts, tires, and other retail products that are not covered by the VIP Lifetime

Application Parts Warranty are covered by a Manufacturers’ Standard Limited Warranty. These warranties vary

by manufacturer. Ask your VIP Service Advisor for help in determining your specific product, tires, service, or

parts warranty.

 

Proper Tire Maintenance and Care

 Proper tire maintenance is an important safety function often neglected. Tires are the only contact

between your vehicle and the road. Please follow these important safety guidelines:

 Consult your owner’s manual prior to replacing any tires or rotating tires and follow the vehicle

manufacturer’s tire replacement and rotation specifications.

 Replace your tires as recommended by the original equipment vehicle manufacturer and only use the

proper original equipment size, speed rating, load range and other performance specifications. ALL

WHEEL DRIVE VEHICLES need to follow strict manufacturers’ replacement guidelines. Consult your

owner’s manual BEFORE choosing any tires as improperly matched replacement tires may cause

serious mechanical damage including transmission and or drive-train failure.

 Check your tire pressure monthly. Consult your owner’s manual for proper inflation specifications.

 Most vehicle manufacturers recommend you properly rotate your tires every 5,000 to 7,000 miles and

have your wheels aligned at least once per year.

 If a tire is damaged, have it inspected by a Tire Industry Association (TIA) Certified outlet and follow

recommended tire repair guidelines. 

AT VIP, WE WILL INSPECT YOUR TIRES FOR FREE AT ANYTIME.

 

Proper Wheel Torque

After the first 25 miles of driving after your wheels have been removed and replaced or after driving on new

wheels or after new tire installations, you should re-torque the wheel lugs in case the clamping loads have

changed following the initial installation. This is necessary due to the possibility of metal compression/elongation

or thermal stresses affecting the wheels as they are breaking in, as well as to insure the proper manufacturer’s

torque specifications are maintained. AT VIP, WE WILL RETORQUE YOUR WHEELS FOR FREE AT

ANYTIME - NO APPOINTMENT NECESSARY.

 

Speed Rating Recommendation

Tires with a lower speed rating may vary in ride, handling and/or other performance characteristics. Failure to

follow the OE Manufacturers speed rating recommendations may adversely affect the handling of the vehicle,

making it easier to lose control, leading to a serious or fatal accident. In general, replacement tires should have

a speed rating equal to or greater than the speed rating of the OE tires. Always consult your owner’s manual

and follow Original Vehicle Manufactures speed rating guidelines.

 

Questions or Comments

Should you have any questions or problems concerning any workmanship, warranty or guarantee policies which

are not explained or handled to your complete satisfaction please write, or call with details to: VIP Customer

Service, 24 Harriman Drive, Auburn, Maine 04210 Phone: (207) 784-5423 and you will hear a prompt for

Customer Service, or go to www.vipauto.com and click “Contact Us” at the top of the web page.