At VIP we guarantee our everyday competitive tire prices. If you find a verifiable lower everyday price on an identical stock tire with comparable warranties, at any local retail competitor (Internet Retailers and Membership Clubs are excluded) that has that tire in stock, we’ll match the price plus give you a VIP Rewards Card for 200% of the difference when you buy from us. (Note – the VIP Rewards Card issued for the 200% Low Price Guarantee cannot be used for the tire purchase transaction and is intended to be used for future purchases.) Just bring us the competitor’s price quote or we’ll call to verify the item’s price that you have found. Competitor’s sale prices, closeouts, special order, discontinued, clearance, liquidation, back ordered and damaged items are excluded. In cases where a tire is not identical, or sold through a Membership Club, VIP will honor a price match, without extending the 200% Low Price Guarantee. Current in store price, if lower, overrides VIP’s advertised price. Tires that are installed at VIP will be compared on the total cost of the service. Comparison must be made between like services and like warranties. Limited to in-stock retail tire sales only. All price quotes on tires that are on sale are valid for the period of the sale. All other written price quotes are valid for 30 days from the date of the quote. NOBODY BEATS VIP ON PRICE AND WE GUARANTEE IT!
VIP 30 Day Ride Guarantee
Your complete satisfaction is our primary goal at VIP. If, within the first 30 days of your tire purchase, you are not completely satisfied with the ride of your new tires, simply return to VIP and we will credit you the amount you spent for your current tires (tires only) toward the purchase of any new tires at VIP of equal or greater value. Mounting and balancing your replacement tires will be free. .
VIP Tire Protection Plan
When you purchase the VIP Tire Protection Plan you get peace of mind and added protection for your tires. The plan covers your tires if they are damaged due to: road hazard, impact break, glass cut, or pot-hole damage. Repairable tires will be repaired free of charge, including free mounting and free balancing. Un-repairable tires will be replaced on a pro-rated basis according to the following terms and conditions:
- Tires damaged within the first 6 months of purchase or 25% of tread wear, whichever comes first, will be repaired or replaced for free. Tires damaged after this period will be prorated based on the original price purchased and applied as a credit towards the price of the replacement tire.
- The tire must have at least 2/32” of tread remaining across the entire tread area. This will be validated by measurement with a tread depth gauge in 3 places across the tire tread.
- Tires that have been damaged by misalignment, lack of rotation, improper inflation or caused by mechanical defect from the vehicle or from off-road use are not guaranteed.
- Tires damaged by an automobile accident, fire, theft or malicious acts are not guaranteed.
- Customer will be responsible to pay for installation and the Tire Protection Plan for the new replacement tire.
The VIP Tire Protection Plan is not transferable. Limited to retail sales only and excludes fleet and commercial vehicles. You are required to present your original Work Order along with the register receipt for verification. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged.
It is your responsibility as the consumer to follow your vehicle Manufacturer’s tire maintenance recommendations. This generally includes checking air inflation monthly, frequent tire rotations (usually between 5,000 – 7,000 miles) and ensuring that your vehicle is in proper alignment. Failure to follow these recommendations can result in shortened tire life as well as decreased performance of the tires. VIP offers a Tire Protection Plan to help protect you against damage caused to your tires that is not the result of the manufacturing process. Your tire may also be covered under one or more warranties offered by the tire Manufacturer, or VIP.
Mileage Warranty – This is a specific mileage based warranty that covers you if your tires wear out prematurely based on mileage driven. This type of warranty applies to tires installed on the original vehicle and is based on normal wear patterns. Tires that wear out prematurely due to lack of rotations, improper inflation and vehicle misalignment would not be covered. Tires eligible for Mileage Warranty will be prorated based on usage.
Manufacturer Defect Warranty – this is a warranty that may be time based or mileage based depending on the specific Manufacturer’s policies. This warranty covers your against defects in the Manufacturing process and eligibility will be determined by inspection of the tire(s) by the Manufacturer. Tires eligible for Manufacturer’s warranty may either be prorated or replaced without cost depending on the specific Manufacturer’s warranty.
Pro-Rating is the way we measure the percentage of the tire that has been worn. This calculation applies to our Tire Protection Plan and Manufacturer’s Mileage Warranty claims and in some cases Manufacturer’s Defect claims. For our Tire Protection Plan and Manufacturer’s Defect warranties we use tread depth measurements to calculate the tread depth used by the consumer. For Mileage Warranties we use actual mileage to determine miles drive. To calculate pro-rated credits based on tread depth used we use the following formula: current tread depth minus 2/32” divided by the new tread depth minus 2/32” times the original purchase price of the tire, net any discounts. This will be the amount credited to your purchase of replacement tires. Measurements are taken at three points across the tread. The lowest tread depth measurement is used for pro-rating. Tires with 2/32” or less tread at any point across the tread will not be pro-rated. You are required to present your original Work Order along with the register receipt for verification.
Standard Four Wheel Alignment Warranty
The VIP Standard Alignment Warranty is for 3 months or 3,000 miles, whichever comes first. During the warranty period, as often as necessary, VIP will inspect your steering and suspension system including tire condition and air pressure, put your vehicle on our alignment rack, perform proper rotation of tires, check the alignment, adjust alignment angles to manufacturer's specifications, verify alignment is within specification, and road test vehicle. You are required to present your original Work Order along with the register receipt for verification. The price does not include shims, cam bolts, and other specialty alignment parts and labor. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged.
Extended Four Wheel Alignment Warranties
- 1 Year – The VIP 1 Year Alignment is valid for 12 months from the original date of purchase.
- 2 Years – The VIP 2 Year Alignment is valid for 24 months from the original date of purchase.
- Lifetime Vehicle – The VIP Lifetime Alignment is valid for as long as you own your vehicle.
During this time, VIP will inspect the steering and suspension system including tire condition and air pressure, put your vehicle on our alignment rack, perform proper rotation of tires if needed, check the alignment, adjust alignment angles to manufacturer's specifications, verify alignment is within specification, and road test vehicle as often as you like. You are required to present your original Work Order along with the register receipt for verification. The price does not include shims, cam bolts, and other specialty alignment parts and labor. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged. The VIP Lifetime Four Wheel Alignment is non-transferable. Limited to retail sales only and excludes fleet and commercial vehicles.
VIP Brake Package Warranties
VIP has a variety of brake packages to meet your driving needs. We offer the following brake pad / shoe installation packages and each come with a 12 month part wear out warranty and a 90 day labor warranty.
- Brake Best Standard Pad Installation Package
- Brake Best Select Pad Installation Package
- Brake Best Ceramic Pad Installation Package
- Brake Best Shoe Installation Package
In addition, you can add an extended warranty to our most popular brake packages.
*Brake Best Select Pad Installation Package – With the purchase of our extended 2 year pad warranty, brake rotors and brake hardware, we will extend your Brake Best Select pad warranty to 2 years. We’ll also cover your brake rotors, hardware and labor for 2 years.
*Brake Best Ceramic Pad Installation Package – With the purchase of our extended lifetime pad warranty, brake rotors and brake hardware, we will extend your Brake Best Ceramic pad warranty to lifetime. We’ll also cover your brake rotors, hardware and labor for 2 years.
Additional parts may be needed such as Calipers, Brake Hoses, Brake Lines, or other system components. VIP will inspect your entire brake system, for free, anytime and provide you with a complete estimate prior to performing any work. Limited to retail sales only and excludes fleet and commercial vehicles. You are required to present your original Work Order along with the register receipt for verification.
VIP Application Auto Parts Warranty
The specific warranty for the part you purchased will be listed on your sales invoice. If a part fails that is under warranty, VIP will replace it free of charge. Warranty return will be on an exchange basis. You must return the part with original register receipt. Warranties only apply to the original purchaser for private, non-commercial use, and only to the vehicle in which the product was originally installed and/or used within. Neither warrantor nor manufacturer shall be liable for any incidental or consequential damages including without limitation, indirect and special damages resulting from defects in the product. This warranty does not cover miscellaneous expenses for removal, installation, service, towing or down time, nor does it cover material, labor, or additional parts required for replacement or repair of damages caused by abuse (including fire, vandalism or wreckage), misuse, neglect, tampering, or failure to follow manufacturer’s operating and/or installation instructions. You are required to present your original Work Order along with the register receipt for verification. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged. Limited to retail sales only and excludes fleet and commercial vehicles. VIP will not install parts supplied by our Customers.
VIP Labor Warranty
Your auto part warranty will be listed on your sales invoice along with your accompanying labor charges. This means that if you purchase a premium auto part with a lifetime warranty, your labor warranty will also be lifetime. In this case, both the part and the labor related to installation are free. Warranties will vary by part manufacturers’ and are not always lifetime. Additional parts or labor to repair the vehicle if needed will be extra. From Steering and Suspension Components to Muffler and Exhaust components, VIP has you covered. Failure caused by lack of proper maintenance, tampering or damage from an accident, vandalism or fire are not covered. Warranty is not transferable from the original purchaser or original installation vehicle. You are required to present your original Work Order along with the register receipt for verification. Limited to retail sales only and excludes fleet and commercial vehicles. Applicable Taxes, Environmental Fees, and Shop Supplies will be charged.
Manufacturers’ Standard Limited Warranty
Certain wearable products and tires are covered by a Manufacturers’ Standard Limited Warranty. These warranties vary by manufacturer.
Proper Tire Maintenance and Care
- Proper tire maintenance is an important safety function often neglected. Tires are the only contact between your vehicle and the road. Please follow these important safety guidelines:
- Consult your owner’s manual prior to replacing any tires or rotating tires and follow the vehicle manufacturer’s tire replacement and rotation specifications.
- Replace your tires as recommended by the original equipment vehicle manufacturer and only use the proper original equipment size, speed rating, load range and other performance specifications. ALL WHEEL DRIVE VEHICLES need to follow strict manufacturers’ replacement guidelines. Consult your owner’s manual BEFORE choosing any tires as improperly matched replacement tires may cause serious mechanical damage including transmission and or drive-train failure.
- Check your tire pressure monthly. Consult your owner’s manual for proper inflation specifications.
- Most vehicle manufacturers recommend you properly rotate your tires every 5,000 to 7,000 miles and have your wheels aligned at least once per year.
- If a tire is damaged, have it inspected by a Rubber Manufacturers Association Certified Tire dealer and follow recommended tire repair guidelines.
AT VIP, WE WILL INSPECT YOUR TIRES FOR FREE AT ANYTIME.
Proper Wheel Torque
After the first 25 miles of driving after your wheels have been removed and replaced or after driving on new wheels or after new tire installations, you should re-torque the wheel lugs in case the clamping loads have changed following the initial installation. This is necessary due to the possibility of metal compression/elongation or thermal stresses affecting the wheels as they are breaking in, as well as to insure the proper manufacturer’s torque specifications are maintained. AT VIP, WE WILL RETORQUE YOUR WHEELS FOR FREE AT ANYTIME - NO APPOINTMENT NECESSARY.
Speed Rating Recommendation
Tires with a lower speed rating may vary in ride, handling and/or other performance characteristics. Failure to follow the OE Manufacturers speed rating recommendations may adversely affect the handling of the vehicle, making it easier to lose control, leading to a serious or fatal accident. In general, replacement tires should have a speed rating equal to or greater than the speed rating of the OE tires. Always consult your owner’s manual and follow Original Vehicle Manufactures speed rating guidelines.